Software integrations in the restaurant and hotel business enhance efficiency, improve guest experience and significantly increase revenues. The digital assistant takes care of this for you, ensuring that your existing systems work seamlessly together and enabling you to implement innovative digitalization strategies. Your team is freed of unnecessary administrative tasks and has valuable guest information that pays off.
POS Integration
Connect your cash register to the digital assistant. This automatically synchronizes guest check-ins between the POS and reservation system – in real time. All consumption data is automatically transferred from cash systems such as Lightspeed, Hypersoft, GMS, HelloTess and many others to the guest profile. Blank revenues thus receive an identity. The service staff can see at a glance the preferences the guest had during previous visits. This enables successful upselling in a smart and efficient manner.
PMS Integration
Until now, for the F&B sector information from the Hotel Property Management System (PMS) was often only available through printed lists. Conversely, hotel restaurants were mostly a black box for the PMS. The digital assistant changes that. Following the slogan "F&B meets Rooms," it enables automatic table reservations directly from PMS systems such as Protel, Mews, Fidelio, and Opera. It synchronizes all relevant information with the 360-degree guest profiles. Guests can conveniently book culinary experiences and reserve tables in the restaurants.
Mailchimp Integration
If guests have agreed to receive newsletters during the reservation process, the digital assistant can automatically transfer their contact details to the newsletter tool Mailchimp. It actually gets even better: Based on individual guest tags (such as "Champagne Lover", "Vegetarian", or "Natural Wines") in the 360-degree profiles, automatic newsletter recipient lists can be created in Mailchimp. This allows perfectly tailored offers to be sent via email to the interested target groups – and only to them. High conversion rates guaranteed.
Telephone Assistant
The digital assistant offers integration with the telephone chatbot Assistent.AI. This chatbot is aware of available table capacities and reservable times at your restaurant, allowing for immediate verification and confirmation or rejection of telephone reservation requests. For reservations, the intelligent phone assistant captures guest data and customer preferences, transferring them directly to aleno.
Payment Options
The reservation system , cash register, e-commerce, and terminals are perfectly synchronized with the digital assistant. Whether it's pre-ordering, no-show fees, advance payments, or deposits – everything runs automatically. Significantly relieving the burden on service, kitchen, and financial accounting. Over 40 payment methods are supported, allowing guests to pay conveniently and quickly with their preferred solution.
All Integrations (Marketplace)
Today, the digital assistant can already be connected to over 30 different systems from the restaurant and hotel industry. All these integrations have been developed at the request of customers and in close collaboration with them. The result is impressive: No other system can be integrated into existing software environments as flexible as the digital assistant aleno and no other system brings together such diverse data profitably.