When contact details, behavior, consumption, and preferences are digitally captured guest data becomes gold. The digital assistant aleno ensures that all relevant information about individual guests is available and can be used profitably.
Comprehensive
guest profiles
How often has a guest visited the restaurant, through which channels have they booked, how much revenue have they generated on average per visit, and what have they consumed in the past? All this information is available for the service and marketing team with the digital assistant. This enables to place suitable offers precisely and enhances the guest experience.
Individual guest tags
In the guest CRM, individual guest tags can be added to customer profiles. Metaphorically speaking, the service staff can attach virtual labels to guests with important information for upselling and individual service. For example, "Business Luncher", "Vegetarian", "Natural Wine", "VIP", and many more that enhance an excellent guest service.
Datahub
Every software in your operation generates data. Unfortunately, each one resides in its own silo. The digital assistant solves this by consolidating all relevant guest and business information into one data hub. This provides you with a treasure trove of immeasurable value. It streamlines work, enables data-driven decisions, and allows for continuous profit growth.
Through more targeted upselling with the help of Aleno, we have achieved a 10% increase in revenue.
Lorenzo Studer
Art Hotel Riposo Ascona
