aleno is the first digital assistant for hotels and restaurants, bringing together what belongs together: guests and hosts, personal appreciation and artificial intelligence, hospitality and technology experts. Our goal is to support outstanding hosts to be even more successful in their business. This is what drives our passion.
Over 2,300 hoteliers, restaurateurs and decision-makers from the hospitality industry rely on aleno's software solution: for more efficiency, better planning and reliable decisions in the areas of marketing, operations and business.
About the job
As aleno grows, we seek a motivated Sales Assistant to support our sales team in expanding our market presence and driving revenue growth within the hospitality industry.
As a Sales Assistant, you will play a crucial role in assisting with various sales activities, from lead generation and qualification to customer relationship management. You'll become part of the core sales team, which consists of four team members. You will report to the VP of Sales.
Work location: this is a hybrid position, split between home office and on-site in Berlin or Munich.
What you will be doing
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Assist the sales team in identifying and qualifying potential leads within the hospitality sector.
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Conduct market research to gather insights into industry trends, competitor activities, and customer needs.
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Manage and maintain the CRM system, ensuring accurate and up-to-date records of leads, contacts, and interactions.
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Support the sales team in preparing sales presentations, proposals, and contract documents.
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Assist in scheduling meetings, demos, and follow-up activities with prospective clients.
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Provide excellent customer service by responding promptly to inquiries and assisting with any sales-related queries.
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Work closely with the sales team to track sales performance metrics and prepare reports for management review.
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Continuously strive to improve sales processes and contribute to the overall effectiveness of the sales function.
What you bring along
- Previous experience in a sales support or administrative role, preferably within the SaaS or hospitality industry.
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Familiarity with CRM software (Hubspot) and proficiency in Microsoft Office Suite.
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Excellent communication and interpersonal skills, with the ability to engage with customers and colleagues effectively.
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Strong organizational skills and attention to detail, with the ability to manage multiple tasks simultaneously.
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A proactive and results-oriented mindset, with a passion for driving business growth and delivering exceptional customer experiences.
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Fluency in German and English; additional language skills (e.g., French) would be advantageous.
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Knowledge of the hospitality industry and an understanding of restaurant and hotel operations would be beneficial.
About aleno
aleno was founded in Zurich in 2015 by a team that had experienced first-hand how difficult it can be to run ones own restaurant. aleno is headquartered in Zurich, Switzerland.
Our great team also operates from many other locations such as Berlin, Munich and Wroclaw.We have a dynamic corporate culture with a start-up mentality. We have passionate restaurateurs, sales and tech experts working hand in hand in flat hierarchies. Together, we are shaping the path to a new era of hospitality.
To build a great corporate culture, we have established the following cultural principles:
Customer Obsession
Our customers are at the core of everything we do. Everyone in aleno has a deep understanding of them and their problems. Our business success is determined by how good we are at solving these.
Moving fast
Speed is essential for our success. It’s better to move fast and make mistakes than to move slowly and miss opportunities. We have a strong bias to action and constantly push ourselves to satisfy the customer through early and fast delivery of valuable products.
Openness
We are a hybrid company. Therefore transparency and communication are key. We foster an environment where you can openly share your thoughts and challenge the status quo if needed. We all work to ensure everyone has access to all the information they need.
A positive mindset
We think big and see opportunities where others see difficulties. Together, we believe we are able to solve the most complex challenges.
Acting like owners
We see a problem? We solve it. "That's someone else's problem" simply doesn't exist for us.
Diversity
Different people approach problems differently. We need that. aleno is committed to diversity as well as inclusion. We are an equal opportunity employer and committed to the principles of affirmative action. Qualified applicants will receive consideration for employment without regard to origin, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status or any other basis protected by federal, state or local law, ordinance or regulation.